Customer Service

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Moneypenny Launches New Guide with Secrets for Improving Empathy in Customer Care

A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that clients and customers benefit from the power of human connection. Moneypenny, the leading outsourced communications provider which handles 20m interactions for 21,000 organisations each year, has compiled the free guide to promote the commercial necessity […]

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Customer Service News

New research: digital self-service now more popular than calling customer service

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research Crawley, UK, March 22, 2022 – Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the […]

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