Customer Service

The Key To CSAT Is To Practise What You Preach

CSAT is short for ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your organisation’s products and/or services. Often retailers or professional service businesses send through an online form […]

Cybersecurity

Egress enhances cloud email security offering with advanced graymail detection to improve employee productivity and reduce admin overhead

Leading cybersecurity provider Egress has launched a highly accurate graymail solution, with full end-user control, dedicated to improving employee productivity and reducing the time administrators spend reviewing incorrectly reported phishing emails. The graymail feature is […]