Macro 4

Customer Service News

New research: digital self-service now more popular than calling customer service

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research Crawley, UK, March 22, 2022 – Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the […]

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HR

UK Greetings chooses Macro 4 to support HR’s switch to hybrid working

Major greetings cards publisher UK Greetings has selected Macro 4, a division of UNICOM® Global to deploy a new GDPR-compliant online content store for its Human Resources department following a switch to hybrid working since the pandemic.

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