FDM Group collaborates with Salesforce to boost global workforce of CRM specialists

FDM group, a professional services provider with a focus on IT and Operations, is collaborating with Salesforce, the global leader in CRM, to help boost the availability and capability of CRM specialists across the Salesforce ecosystem.

FDM Group, as a Salesforce Authorised Training Provider (SATP) will train consultants using Trailhead Academy, which consists of expert-led learning content to develop niche skills in Salesforce, before placing and integrating them in selected job roles in industry-leading businesses across the country.

FDM will work closely with the business to build a customised training curriculum so that each consultant is learning skills which are specific to the job role they will be picking up. This could include deploying Salesforce Business Analysts who are trained in Business Analysis Fundamentals, Process Modelling, Requirement Engineering, Agile Practices and Risk Management prior to a customised Salesforce training programme to achieve Salesforce Certifications, such as Certified Administrator, Certified Business Analyst and Certified Platform Developer.

The intention of this partnership is to connect more businesses with CRM specialists, who can integrate CRM tools which connects all departments, from marketing and sales, to e-commerce, IT and customer-facing roles, with a single, shared view of every customer.

Some other benefits from working with FDM’s Salesforce certified consultants include improving and centralising sales process with better forecasting and reporting, as well as generating insights and scaling marketing efforts to boost ROI on cross-channel campaigns.

 

Stuart Mills, VP, Trailhead EMEA & Ecosystems, at Salesforce, commented:

“With the Salesforce economy set to create 9.3 million new jobs and $1.6 trillion in new business revenues by 2026, we’re delighted FDM is joining us as an authorised training provider and excited by the offering of in depth training and staffing that is specific to customer needs.”

 

Andy Brown, Chief Commercial Officer at FDM Group, said:

“We are excited to be a part of Salesforce’s Workforce Development Programme. FDM is ideally placed to support Salesforce’s global customers, providing highly skilled consultants who can hit the ground running and help meet the growing demand for Salesforce skills. As FDM endeavours to increase access to technology careers, we are delighted to be a part of the Salesforce Talent Alliance.

FDM’s training programme was co-created with Salesforce and enables our consultants to specialise as a Developer or an Admin, allowing them to integrate into a wide variety of functional fields dependent on client requirements.“

 

About FDM Group

FDM provides award-winning training to equip individuals with relevant technical skills and commercial experience. With flexible contract terms, FDM provides scalable resources at short notice and across multiple client sites. We continue to support our consultants whilst they are on client site, as well as offer professional and technical support to underpin the training they receive with FDM. This now includes training to equip Salesforce certified consultants to become proficient in sales, insights, marketing, customer service and experience using the CRM platform.

 

About Salesforce

Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

About Editor 2611 Articles
Lisa Baker is the Editor of International Business News. As the Owner of Need to See IT Publishing, Lisa is an experienced business and technology journalist and publisher.