Customs Support Group (CSG), Europe’s leading provider of customs clearance and trade solutions, has officially opened its European TechHub in Warsaw. The innovation centre is set to centralize digitalisation efforts of Group’s European customs operations and drive the digital transformation of the traditionally paper-heavy customs industry, reinforcing CSG’s leadership in CustomsTech.
As an operational enabler, Customs TechHub will act as the digital innovation centre for CSG’s European business, currently spanning 14 markets. The hub will focus on the development, deployment and operational support of advanced automation and digitalization solutions tailored to the customs and logistics industry. As the trade landscape becomes increasingly complex, the goal is to modernize customs clearance processes and further enhance service delivery by leveraging automation and AI-driven technologies.
“The increasing complexity of international trade, geo-political disruptions and ever-changing legal requirements make it necessary to redefine customs processes,” says John Wegman, CEO of Customs Support Group. “Our TechHub in Warsaw is a crucial next step in this effort: Here we bundle human customs expertise with CustomsTech, and create data-driven, AI-supported solutions that enable efficient, compliant and highly automated customs processing – for our customers throughout Europe.”
End-to-End Automation Backed by Real Intelligence
The new TechHub is focused on enabling smart, end-to-end automation, eliminating manual preparation of customs declarations – covering everything from documentation processing to data entry. This applies even to unstructured documents and fragmented data sets, significantly boosting efficiency, improving data accuracy, and reducing the risk of human error. As a result, customs related documentation, regardless of customer data starting point or volume, will be initially processed in a fully digital manner and subsequently validated by a customs declarant. This milestone underscores CSG’s commitment to redefining customs operations through intelligent scalable solutions.
Importantly, automation and AI support only the preparation phase. Declarants remain central in shaping the final declaration: validating data, applying their expertise, and submitting it to the authorities. While AI advancements drive efficiency, human expertise – Real Intelligence – remains at the core of CSG services to prevent costly non-compliance errors.
In addition, TechHub experts are developing secure EDI (Electronic Data Interchange) interfaces to seamlessly connect with customers’ IT environments, enabling smooth and reliable data exchange.
Besides technical development, there is a special focus on Customs Control Tower solution to support pan European customs handling. With this offering, CSG primarily addresses large, internationally active customers who can now manage their customs operations for multiple European markets through a single point of contact. To this end, CSG is gradually establishing 24/7 support at the TechHub to better meet the requirements of international supply chains. With a centralized customs management approach, customers can also benefit from cross-border data consolidation, visibility and real-time reporting.
Since launch, CSG has hired over 30 new employees on site. By the end of 2025, the team is expected to grow to 100 people – with further 100% growth forecast for 2026.
“We don’t just want to grow fast; we want to build a strong, innovation-driven team culture,” emphasizes Alicia Piecko, Head of the TechHub. “We rely on modern, hybrid working models, an open feedback culture, with comprehensive development programs.”
For more information, visit: https://www.customssupport.com
